At ITSkillsEdu, we are committed to providing high-quality IT training courses and learning experiences. We understand that sometimes things don’t work out, and we’ve designed our refund policy to be fair, transparent, and customer-friendly.

✅ Eligibility for Refunds

• Timeframe: Refund requests must be made within 7 calendar days from the date of purchase.
• Course Progress: Refunds will only be issued if you have completed less than 20% of the course content.
• Type of Product: Refunds are available for online courses purchased directly from our website.
• No refunds will be provided for:
  • Downloadable content (eBooks, PDFs, templates)
  • Course bundles
  • Certification fees
  • Customized or live training sessions

📩 How to Request a Refund

To initiate a refund, please email our support team at support@itskillsedu.online with the following details:

• Your full name
• Order ID or transaction reference
• Course name
• Reason for the refund request

Our support team will review your request and respond within 5–7 business days.

💳 Refund Method

If your request is approved, your refund will be processed through the original payment method. It may take 5–10 working days for the funds to reflect in your account depending on your bank or payment provider.

❌ Non-Refundable Circumstances

• You have completed more than 20% of the course.
• There is evidence of course content misuse or unauthorized downloads.
• The refund request is submitted after the 7-day eligibility period.